RETURN & REFUND POLICY

We value our customers and intend on keeping healthy relations always. For the same, we are listing below all terms and conditions regarding refund, cancellation or replacement with us.

For Domestic Orders

  • We have customer friendly policies. If you do not like the product and wish to return it, then please do that without having any doubts. No questions will be asked & no troubles will be caused. You must do this within 30 days from ordering the product.
  • In case the product delivered is damaged or a wrong product has reached the source than we would replace it for you and get the pickup done.

What are the checks done by Tronica while accepting (picking up) an exchange product from the customer?

During the pick-up, your product will be checked for the following conditions:

  • Correct Product

IMEI/name/image/serial number/article number/bar code should match and MRP tag should be unattached and clearly visible.

  • Complete Product

All in-the-box content should be present.

  • Unused Product

The product should be unused and unspoiled with non-tampered quality check seals.

  • Undamaged Product

The product should be undamaged and without any tears or holes.

  • Undamaged Packaging

The product’s original packaging/box should be undamaged.

What is Tronica’ Friendly Return Policy?

At Tronica, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible, by keeping all the facts in front of you.

We assure you that all products sold on Tronica are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.

A possible resolution could be the replacement, exchange for another product or a complete refund will be done.

All this is backed by the Tronica Replacement Guarantee.

Replacement 
If you have received an item in a ‘Damaged’ or ‘Defective’ condition or it is ‘Not as Described’ on the website, you may request a replacement at no extra cost. Please check the return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to the availability of stock with us. If the product is out of stock, you will receive a full refund and no questions will be asked.

Exchange
If you are not satisfied with the item delivered to you then, you can request an exchange, all this again, at no extra cost. Be sure to check the Return Policy when buying or before initiating a return for exchange. Exchange is subject to the availability of stock with us. If the product is out of stock, you will receive a full refund and no questions will be asked.

 
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